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k={add:true,remove:true,merge:true};var _={add:true,remove:false};var C=function(e,t,n){n=Math.min(Math.max(n,0),e.length);var i=Array(e.length-n);var r=t.length;var a;for(a=0;a<i.length;a++)i[a]=e[a+n];for(a=0;a<r;a++)e[a+n]=t[a];for(a=0;a<i.length;a++)e[a+r+n]=i[a]};x.extend(w.prototype,u,{model:y,initialize:function(){},toJSON:function(t){return this.map(function(e){return e.toJSON(t)})},sync:function(){return l.sync.apply(this,arguments)},add:function(e,t){return this.set(e,x.extend({merge:false},t,_))},remove:function(e,t){t=x.extend({},t);var n=!x.isArray(e);e=n?[e]:e.slice();var i=this._removeModels(e,t);if(!t.silent&&i.length){t.changes={added:[],merged:[],removed:i};this.trigger("update",this,t)}return n?i[0]:i},set:function(e,t){if(e==null)return;t=x.extend({},k,t);if(t.parse&&!this._isModel(e)){e=this.parse(e,t)||[]}var n=!x.isArray(e);e=n?[e]:e.slice();var i=t.at;if(i!=null)i=+i;if(i>this.length)i=this.length;if(i<0)i+=this.length+1;var r=[];var a=[];var o=[];var s=[];var l={};var u=t.add;var c=t.merge;var h=t.remove;var d=false;var f=this.comparator&&i==null&&t.sort!==false;var p=x.isString(this.comparator)?this.comparator:null;var m,g;for(g=0;g<e.length;g++){m=e[g];var v=this.get(m);if(v){if(c&&m!==v){var y=this._isModel(m)?m.attributes:m;if(t.parse)y=v.parse(y,t);v.set(y,t);o.push(v);if(f&&!d)d=v.hasChanged(p)}if(!l[v.cid]){l[v.cid]=true;r.push(v)}e[g]=v}else if(u){m=e[g]=this._prepareModel(m,t);if(m){a.push(m);this._addReference(m,t);l[m.cid]=true;r.push(m)}}}if(h){for(g=0;g<this.length;g++){m=this.models[g];if(!l[m.cid])s.push(m)}if(s.length)this._removeModels(s,t)}var b=false;var w=!f&&u&&h;if(r.length&&w){b=this.length!==r.length||x.some(this.models,function(e,t){return e!==r[t]});this.models.length=0;C(this.models,r,0);this.length=this.models.length}else 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this._byId[e]||this._byId[this.modelId(e.attributes||e)]||e.cid&&this._byId[e.cid]},has:function(e){return this.get(e)!=null},at:function(e){if(e<0)e+=this.length;return this.models[e]},where:function(e,t){return this[t?"find":"filter"](e)},findWhere:function(e){return this.where(e,true)},sort:function(e){var t=this.comparator;if(!t)throw new Error("Cannot sort a set without a comparator");e||(e={});var n=t.length;if(x.isFunction(t))t=x.bind(t,this);if(n===1||x.isString(t)){this.models=this.sortBy(t)}else{this.models.sort(t)}if(!e.silent)this.trigger("sort",this,e);return this},pluck:function(e){return this.map(e+"")},fetch:function(n){n=x.extend({parse:true},n);var i=n.success;var r=this;n.success=function(e){var t=n.reset?"reset":"set";r[t](e,n);if(i)i.call(n.context,r,e,n);r.trigger("sync",r,e,n)};q(this,n);return this.sync("read",this,n)},create:function(e,t){t=t?x.clone(t):{};var i=t.wait;e=this._prepareModel(e,t);if(!e)return false;if(!i)this.add(e,t);var r=this;var a=t.success;t.success=function(e,t,n){if(i)r.add(e,n);if(a)a.call(n.context,e,t,n)};e.save(null,t);return e},parse:function(e,t){return e},clone:function(){return new this.constructor(this.models,{model:this.model,comparator:this.comparator})},modelId:function(e){return e[this.model.prototype.idAttribute||"id"]},_reset:function(){this.length=0;this.models=[];this._byId={}},_prepareModel:function(e,t){if(this._isModel(e)){if(!e.collection)e.collection=this;return e}t=t?x.clone(t):{};t.collection=this;var n=new this.model(e,t);if(!n.validationError)return n;this.trigger("invalid",this,n.validationError,t);return false},_removeModels:function(e,t){var n=[];for(var i=0;i<e.length;i++){var r=this.get(e[i]);if(!r)continue;var a=this.indexOf(r);this.models.splice(a,1);this.length--;delete this._byId[r.cid];var o=this.modelId(r.attributes);if(o!=null)delete this._byId[o];if(!t.silent){t.index=a;r.trigger("remove",r,this,t)}n.push(r);this._removeReference(r,t)}return n},_isModel:function(e){return e instanceof y},_addReference:function(e,t){this._byId[e.cid]=e;var n=this.modelId(e.attributes);if(n!=null)this._byId[n]=e;e.on("all",this._onModelEvent,this)},_removeReference:function(e,t){delete this._byId[e.cid];var n=this.modelId(e.attributes);if(n!=null)delete this._byId[n];if(this===e.collection)delete e.collection;e.off("all",this._onModelEvent,this)},_onModelEvent:function(e,t,n,i){if(t){if((e==="add"||e==="remove")&&n!==this)return;if(e==="destroy")this.remove(t,i);if(e==="change"){var r=this.modelId(t.previousAttributes());var a=this.modelId(t.attributes);if(r!==a){if(r!=null)delete this._byId[r];if(a!=null)this._byId[a]=t}}}this.trigger.apply(this,arguments)}});var A={forEach:3,each:3,map:3,collect:3,reduce:0,foldl:0,inject:0,reduceRight:0,foldr:0,find:3,detect:3,filter:3,select:3,reject:3,every:3,all:3,some:3,any:3,include:3,includes:3,contains:3,invoke:0,max:3,min:3,toArray:1,size:1,first:3,head:3,take:3,initial:3,rest:3,tail:3,drop:3,last:3,without:0,difference:0,indexOf:3,shuffle:1,lastIndexOf:3,isEmpty:1,chain:1,sample:3,partition:3,groupBy:3,countBy:3,sortBy:3,indexBy:3,findIndex:3,findLastIndex:3};i(w,A,"models");var j=l.View=function(e){this.cid=x.uniqueId("view");x.extend(this,x.pick(e,S));this._ensureElement();this.initialize.apply(this,arguments)};var E=/^(\S+)\s*(.*)$/;var S=["model","collection","el","id","attributes","className","tagName","events"];x.extend(j.prototype,u,{tagName:"div",$:function(e){return this.$el.find(e)},initialize:function(){},render:function(){return this},remove:function(){this._removeElement();this.stopListening();return 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e=x.extend({},x.result(this,"attributes"));if(this.id)e.id=x.result(this,"id");if(this.className)e["class"]=x.result(this,"className");this.setElement(this._createElement(x.result(this,"tagName")));this._setAttributes(e)}else{this.setElement(x.result(this,"el"))}},_setAttributes:function(e){this.$el.attr(e)}});l.sync=function(e,t,i){var n=I[e];x.defaults(i||(i={}),{emulateHTTP:l.emulateHTTP,emulateJSON:l.emulateJSON});var r={type:n,dataType:"json"};if(!i.url){r.url=x.result(t,"url")||F()}if(i.data==null&&t&&(e==="create"||e==="update"||e==="patch")){r.contentType="application/json";r.data=JSON.stringify(i.attrs||t.toJSON(i))}if(i.emulateJSON){r.contentType="application/x-www-form-urlencoded";r.data=r.data?{model:r.data}:{}}if(i.emulateHTTP&&(n==="PUT"||n==="DELETE"||n==="PATCH")){r.type="POST";if(i.emulateJSON)r.data._method=n;var a=i.beforeSend;i.beforeSend=function(e){e.setRequestHeader("X-HTTP-Method-Override",n);if(a)return 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e===this.root&&!this.getSearch()},matchRoot:function(){var e=this.decodeFragment(this.location.pathname);var t=e.slice(0,this.root.length-1)+"/";return t===this.root},decodeFragment:function(e){return decodeURI(e.replace(/%25/g,"%2525"))},getSearch:function(){var e=this.location.href.replace(/#.*/,"").match(/\?.+/);return e?e[0]:""},getHash:function(e){var t=(e||this).location.href.match(/#(.*)$/);return t?t[1]:""},getPath:function(){var e=this.decodeFragment(this.location.pathname+this.getSearch()).slice(this.root.length-1);return e.charAt(0)==="/"?e.slice(1):e},getFragment:function(e){if(e==null){if(this._usePushState||!this._wantsHashChange){e=this.getPath()}else{e=this.getHash()}}return e.replace(z,"")},start:function(e){if(D.started)throw new Error("Backbone.history has already been started");D.started=true;this.options=x.extend({root:"/"},this.options,e);this.root=this.options.root;this._wantsHashChange=this.options.hashChange!==false;this._hasHashChange="onhashchange"in 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/**!

 @license
 handlebars v4.7.6

Copyright (C) 2011-2019 by Yehuda Katz

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in
all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN
THE SOFTWARE.

*/
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nás",email:"Email",greeting:"Právě teď nejsme online. Pošlete nám zprávu a my se Vám ozveme co nejdříve.",message:"Zpráva",name:"Jméno",send_email:"Odeslat email",subject:"Předmět",success_message:"Vaši zprávu jsme obdrželi, ozveme se Vám co nejdříve."},kb:{glad_to_help_thanks:"Jsme rádi, že jsme Vám pomohli. Děkujeme za zpětnou vazbu.",home:"Hlavní stránka",how_can_we_help:"Jak Vám můžeme pomoci?",knowledge_base:"Znalostní báze",n_articles:{few:"Nalezeny %{count} články",one:"Nalezen %{count} článek",other:"Nalezeno %{count} článků",two:"Nalezen %{count} články",zero:"Nebyly nalezeny žádné články"},no:"Ne",see_all_count:{few:"Zobrazit všechny %{count}",one:"Prohlédnout si 1",other:"Zobrazit všech %{count}",two:"Zobrazit Oba"},sorry_please_contact:"To nás mrzí. Kontaktujte nás prosím, pokud potřebujete pomoc.",still_stuck:"Stále nemůžete najít to, co hledáte?",was_article_helpful:"Byl tento článek užitečný?",yes:"Ano"},messenger:{chat_ended:"Chat skončil",chat_started:"Chat začal",chat_transcript:"Přepis chatu: %{name}",done:"Hotovo",first_about_yourself:"Nejdříve nám o sobě něco řekněte:",greeting:"Jsme online! Začněte chatovat...",live_chat:"Live Chat",someone_has_joined:"%{name} se připojil/a",someone_has_left:"%{name} odešel/la",start_new_chat:"Začít nový chat",type_message:"Napište svou zprávu...",typing:{one:"%{names} píše...",other:"%{names} píšou..."}}});I18n.translations["da"]=I18n.extend(I18n.translations["da"]||{},{contact:{contact_us:"Kontakt os",email:"E-mail",greeting:"Vi er ikke online lige nu. Send os en besked, og vi vender hurtigst muligt tilbage til dig.",message:"Besked",name:"Navn",send_email:"Send e-mail",subject:"Emne",success_message:"Vi har modtaget din besked, og vi vender hurtigst muligt  tilbage til dig."},kb:{glad_to_help_thanks:"Det glæder os, at vi kunne hjælpe. Tak for tilbagemeldingen.",home:"Hjem",how_can_we_help:"Hvad kan vi hjælpe dig med?",knowledge_base:"Vidensbasen",n_articles:{one:"%{count} artikel fundet",other:"%{count} artikler fundet",zero:"Ingen artikler fundet"},no:"Nej",see_all_count:"Se alle %{count}",sorry_please_contact:"Det beklager vi. Kontakt os endelig, hvis du har brug for hjælp.",still_stuck:"Har du stadig ikke fundet, det du leder efter?",was_article_helpful:"Var denne artikel brugbar?",yes:"Ja"},messenger:{chat_ended:"Chat er slut",chat_started:"Chat er begyndt",chat_transcript:"Udskrift af chat: %{name}",done:"Færdig",first_about_yourself:"Fortæl os først lidt om dig selv:",greeting:"Vi er online! Start en chat nu...",live_chat:"Live chat",someone_has_joined:"%{name} har sluttet sig til chatten",someone_has_left:"%{name} har forladt chatten",start_new_chat:"Start ny chat",type_message:"Indtast din besked...",typing:{one:"%{names} skriver...",other:"%{names} skriver..."}}});I18n.translations["nl"]=I18n.extend(I18n.translations["nl"]||{},{contact:{contact_us:"Contact",email:"E-mail",greeting:"We zijn nu niet online. Stuur ons een bericht en wij nemen zo snel mogelijk contact met u op.",message:"Bericht",name:"Naam",send_email:"Verstuur E-mail",subject:"Onderwerp",success_message:"We hebben uw bericht ontvangen en nemen zo snel mogelijk contact met u op."},kb:{glad_to_help_thanks:"Fijn dat we hebben kunnen helpen. Dankjewel voor je feedback.",home:"Home",how_can_we_help:"Hoe kunnen we je helpen?",knowledge_base:"Kennisbank",n_articles:{one:"%{count} artikel gevonden",other:"%{count} artikels gevonden",zero:"Geen artikels gevonden"},no:"Nee",see_all_count:"Zie alle %{count}",sorry_please_contact:"Dat is jammer om te horen. Neem gerust contact met ons op als je hulp nodig hebt.",still_stuck:"Heb je nog niet gevonden waar je naar op zoek was? ",was_article_helpful:"Was dit artikel nuttig?",yes:"Ja"},messenger:{chat_ended:"Chat is geëindigd",chat_started:"Chat is gestart",chat_transcript:"Chat Tekst: %{name}",done:"Verstuur",first_about_yourself:"Vertel eerst iets over jezelf:",greeting:"We zijn online! Start nu een chat...",live_chat:"Live Chat",someone_has_joined:"%{name} is de chat binnengekomen",someone_has_left:"%{name} heeft de chat verlaten",start_new_chat:"Start Nieuwe Chat",type_message:"Typ je bericht...",typing:{one:"%{names} is aan het typen...",other:"%{names} zijn aan het typen..."}}});I18n.translations["en"]=I18n.extend(I18n.translations["en"]||{},{contact:{contact_us:"Contact Us",email:"Email",greeting:"We're not online right now. Send us a message and we'll get back to you as soon as possible.",message:"Message",name:"Name",send_email:"Send Email",subject:"Subject",success_message:"We've received your message and will get back to you as soon as possible."},kb:{glad_to_help_thanks:"Glad we could be helpful. Thanks for the feedback.",home:"Home",how_can_we_help:"How can we help you?",knowledge_base:"Knowledge Base",n_articles:{one:"%{count} article found",other:"%{count} articles found",zero:"No articles found"},no:"No",see_all_count:"See all %{count}",sorry_please_contact:"We’re sorry to hear that. Please contact us if you need assistance.",still_stuck:"Still can't find what you're looking for?",was_article_helpful:"Was this article helpful?",yes:"Yes"},messenger:{chat_ended:"Chat has ended",chat_started:"Chat started",chat_transcript:"Chat Transcript: %{name}",done:"Done",first_about_yourself:"First, a little about yourself:",greeting:"We're online! Start a chat now...",live_chat:"Live Chat",someone_has_joined:"%{name} has joined",someone_has_left:"%{name} has left",start_new_chat:"Start New Chat",type_message:"Type your message...",typing:{one:"%{names} is typing...",other:"%{names} are typing..."}}});I18n.translations["fi"]=I18n.extend(I18n.translations["fi"]||{},{contact:{contact_us:"Ota yhteyttä",email:"Sähköposti",greeting:"Emme ole paikalla juuri nyt. Lähetä meille viesti ja vastaamme mahdollisimman nopeasti.",message:"Viesti",name:"Nimi",send_email:"Lähetä sähköposti",subject:"Aihe",success_message:"Olemme vastaanottaneet viestisi ja vastaamme sinulle mahdollisimman nopeasti."},kb:{glad_to_help_thanks:"Hienoa, että pystyimme olemaan avuksi. Kiitos palautteestasi.",home:"Etusivu",how_can_we_help:"Miten voimme auttaa sinua?",knowledge_base:"Ohjepankki",n_articles:{one:"%{count} artikkeli löytyi",other:"%{count} artikkelia löytyi",zero:"Artikkeleita ei löytynyt"},no:"Ei",see_all_count:"Katso kaikki %{count}",sorry_please_contact:"Olemme pahoillamme kokemuksestasi. Otathan meihin yhteyttä, jos tarvitset apua.",still_stuck:"Etkö vieläkään löytänyt etsimääsi?",was_article_helpful:"Oliko tästä artikkelista apua?",yes:"Kyllä"},messenger:{chat_ended:"Keskustelu on päättynyt",chat_started:"Keskustelu aloitettu",chat_transcript:"Keskustelun kopio: %{name}",done:"Valmis",first_about_yourself:"Ensiksi kerro hieman itsestäsi:",greeting:"Olemme paikalla! Aloita keskustelu nyt...",live_chat:"Live-chat",someone_has_joined:"%{name} liittyi keskusteluun",someone_has_left:"%{name} poistui keskustelusta",start_new_chat:"Aloita uusi keskustelu",type_message:"Kirjoita viestisi...",typing:{one:"%{names} kirjoittaa...",other:"%{names} kirjoittavat..."}}});I18n.translations["fr"]=I18n.extend(I18n.translations["fr"]||{},{contact:{contact_us:"Contactez-nous",email:"Email",greeting:"Nous ne sommes pas en ligne en ce moment. Envoyez-nous un message et nous vous reviendrons dès que possible.",message:"Message",name:"Nom",send_email:"Envoyer Email",subject:"Sujet",success_message:"Nous avons reçu votre message et nous vous répondrons dès que possible."},kb:{glad_to_help_thanks:"Nous sommes ravis d'avoir pu vous aider. Merci pour votre évaluation.",home:"Accueil",how_can_we_help:"Comment pouvons-nous vous aider?",knowledge_base:"Base de Connaissances",n_articles:{one:"%{count} article trouvé",other:"%{count} articles trouvés",zero:"Aucun articles trouvé"},no:"Non",see_all_count:"Afficher les %{count}",sorry_please_contact:"Nous sommes vraiment désolés. Veuillez nous contacter si vous avez besoin d'aide.",still_stuck:"Vous n'avez toujours pas trouvé ce que vous cherchez ?",was_article_helpful:"Cet article a-t-il été utile?",yes:"Oui"},messenger:{chat_ended:"Ce chat est terminé",chat_started:"Chat démarré",chat_transcript:"Transcription De Chat: %{name}",done:"Effectué",first_about_yourself:"D'abord, parlez-nous un peu de vous:",greeting:"Nous sommes en ligne! Commencer une chat maintenant...",live_chat:"Chat en direct",someone_has_joined:"%{name} a rejoint le Chat",someone_has_left:"%{name} a quitté le Chat",start_new_chat:"Commencer Nouvelle Chat",type_message:"Tapez votre message...",typing:{one:"%{names} est en train de taper...",other:"%{names} sont en train de taper..."}}});I18n.translations["de"]=I18n.extend(I18n.translations["de"]||{},{contact:{contact_us:"Kontakt",email:"E-mail",greeting:"Wir sind momentan nicht online. Senden Sie uns eine Nachricht und wir melden uns so bald wie möglich bei Ihnen.",message:"Nachricht",name:"Name",send_email:"E-Mail abschicken",subject:"Betreff",success_message:"Wir haben Ihre Nachricht erhalten und wir werden uns so bald wie möglich bei Ihnen melden."},kb:{glad_to_help_thanks:"Das freut uns. Danke für dein Feedback.",home:"Startseite",how_can_we_help:"Wie können wir Ihnen helfen?",knowledge_base:"Wissensdatenbank",n_articles:{one:"%{count} Artikel gefunden",other:"%{count} Artikel gefunden",zero:"Keine Artikel gefunden"},no:"Nein",see_all_count:"Alle %{count} anzeigen",sorry_please_contact:"Das tut uns leid. Wenn Sie weitere Hilfe benötigen, kontaktieren Sie uns bitte.",still_stuck:"Haben Sie das Gesuchte nicht gefunden?",was_article_helpful:"War dieser Artikel hilfreich?",yes:"Ja"},messenger:{chat_ended:"Chat beendet",chat_started:"Chat gestartet",chat_transcript:"Chat-Abschrift: %{name}",done:"Fertig",first_about_yourself:"Erzählen Sie uns ein wenig über sich selbst:",greeting:"Wir sind online! Jetzt Chat starten...",live_chat:"Live-Chat",someone_has_joined:"%{name} ist Chat beigetreten",someone_has_left:"%{name} hat Chat verlassen",start_new_chat:"Neuen Chat starten",type_message:"Tippe deine Nachricht ein...",typing:{one:"%{names} schreibt gerade...",other:"%{names} schreiben gerade..."}}});I18n.translations["el"]=I18n.extend(I18n.translations["el"]||{},{contact:{contact_us:"Επικοινωνία",email:"Email",greeting:"Δεν είμαστε online αυτήν τη στιγμή.  Στείλτε μας ένα μήνυμα και θα επικοινωνήσουμε μαζί σας το συντομότερο δυνατόν.",message:"Μήνυμα",name:"Όνομα",send_email:"Αποστολή Email",subject:"Θέμα",success_message:"Λάβαμε το μήνυμά σας και θα επικοινωνήσουμε μαζί σας το συντομότερο δυνατόν."},kb:{glad_to_help_thanks:"Χαιρόμαστε που μπορέσαμε να σας βοηθήσουμε. Σας ευχαριστούμε για την απάντησή σας.",home:"Αρχική",how_can_we_help:"Πώς μπορούμε να σας βοηθήσουμε;",knowledge_base:"Γνωσιακή Βάση",n_articles:{one:"Βρέθηκε %{count} άρθρο",other:"Βρέθηκαν %{count} άρθρα",zero:"Δεν βρέθηκαν άρθρα"},no:"Όχι",see_all_count:"Προβολή και των %{count}",sorry_please_contact:"Λυπούμαστε γι' αυτό. Παρακαλούμε επικοινωνήστε μαζί μας αν χρειάζεστε βοήθεια.",still_stuck:"Ακόμα δεν μπορείτε να βρείτε αυτό που ψάχνετε;",was_article_helpful:"Ήταν χρήσιμο αυτό το άρθρο;",yes:"Ναι"},messenger:{chat_ended:"Η συνομιλία έληξε",chat_started:"Η συνομιλία ξεκίνησε",chat_transcript:"Αντίγραφο Συνομιλίας: %{name}",done:"Ολοκλήρωση",first_about_yourself:"Αρχικά, μιλήστε μας λίγο για εσάς:",greeting:"Είμαστε online! Ξεκινήστε μια συνομιλία τώρα...",live_chat:"Ζωντανή Συνομιλία",someone_has_joined:"Ο χρήστης %{name} έχει συνδεθεί",someone_has_left:"Ο χρήστης %{name} έχει φύγει",start_new_chat:"Έναρξη Νέας Συνομιλίας",type_message:"Πληκτρολογήστε το μήνυμά σας...",typing:{one:"Ο χρήστης %{names} πληκτρολογεί...",other:"Οι χρήστες %{names} πληκτρολογούν..."}}});I18n.translations["it"]=I18n.extend(I18n.translations["it"]||{},{contact:{contact_us:"Contattaci",email:"Email",greeting:"Al momento non siamo online. Inviaci un messaggio e ti risponderemo il prima possibile.",message:"Messaggio",name:"Nome",send_email:"Invia Email",subject:"Oggetto",success_message:"Abbiamo ricevuto il tuo messaggio e ti risponderemo il prima possibile."},kb:{glad_to_help_thanks:"Siamo felici di averti aiutato. Grazie per la valutazione.",home:"Home",how_can_we_help:"Come possiamo aiutarti?",knowledge_base:"Sito di riferimento",n_articles:{one:"%{count} articolo trovato",other:"%{count} articoli trovati",zero:"Nessun articolo trovato"},no:"No",see_all_count:"Vedi tutti %{count}",sorry_please_contact:"Siamo spiacenti. Ti preghiamo di contattarci per avere assistenza.",still_stuck:"Ancora non hai trovato quello che stai cercando?",was_article_helpful:"Questo articolo ti è stato d'aiuto?",yes:"Sì"},messenger:{chat_ended:"Chat conclusa",chat_started:"Chat iniziata",chat_transcript:"Trascrizione chat: %{name}",done:"Fatto",first_about_yourself:"Prima, dicci qualcosa di te:",greeting:"Siamo online! Inizia una chat ora...",live_chat:"Chat dal vivo",someone_has_joined:"%{name} è entrato in chat",someone_has_left:"%{name} ha lasciato la chat",start_new_chat:"Inizia nuova chat",type_message:"Digita il tuo messaggio...",typing:{one:"%{names} sta scrivendo...",other:"%{names} stanno scrivendo..."}}});I18n.translations["ja"]=I18n.extend(I18n.translations["ja"]||{},{contact:{contact_us:"お問い合わせ",email:"メールアドレス",greeting:"ただ今、ライブチャットに対応することができません。メッセージをお送りください。出来る限り早く返信いたします。",message:"内容",name:"名前",send_email:"メールを送信",subject:"件名",success_message:"メッセージを受信しました。確認次第、返信いたします。"},kb:{glad_to_help_thanks:"お役に立てて幸いです。ご意見ありがとうございました。",home:"ホーム",how_can_we_help:"何をお探しですか？",knowledge_base:"知識ベース",n_articles:{one:"記事が%{count}つ見つかりました",other:"記事が%{count}つ見つかりました",zero:"これに関する記事はありませんでした。"},no:"いいえ",see_all_count:"%{count} 件すべてを表示",sorry_please_contact:"お役に立てず申し訳ございません。サポートが必要な場合はお問い合わせください。",still_stuck:"お探しの記事は見つかりませんか？",was_article_helpful:"この記事は役に立ちましたか？",yes:"はい"},messenger:{chat_ended:"チャットが終了しました",chat_started:"チャットが始まりました",chat_transcript:"チャット内容：%{name}",done:"送信する",first_about_yourself:"お客様の情報を入力してください：",greeting:"ライブチャット対応中！今すぐチャットで聞いてみましょう・・・",live_chat:"ライブチャット",someone_has_joined:"%{name}さんが参加しました",someone_has_left:"%{name}さんが退出しました",start_new_chat:"今すぐチャットを開始",type_message:"メッセージを入力してください・・・",typing:{one:"%{names}さんが入力中です・・・",other:"%{names}さん達がタイプ中です・・・"}}});I18n.translations["no"]=I18n.extend(I18n.translations["no"]||{},{contact:{contact_us:"Kontakt oss",email:"E-post",greeting:"Vi er ikke på nett akkurat nå. Send oss en melding, så tar vi kontakt med deg så fort som mulig.",message:"Melding",name:"Navn",send_email:"Send e-post",subject:"Emne",success_message:"Vi har mottatt meldingen din og vil svare deg så raskt som mulig."},kb:{glad_to_help_thanks:"Glad vi kunne hjelpe. Takk for tilbakemeldingen.",home:"Hjem",how_can_we_help:"Hvordan kan vi hjelpe deg?",knowledge_base:"Kunnskapsbase",n_articles:{one:"%{count} artikkel funnet",other:"%{count} artikler funnet",zero:"Ingen artikler funnet"},no:"Nei",see_all_count:"Se alle %{count}",sorry_please_contact:"Det var leit å høre. Vennligst kontakt oss hvis du trenger hjelp.",still_stuck:"Finner du fortsatt ikke det du leter etter?",was_article_helpful:"Var denne artikkelen nyttig?",yes:"Ja"},messenger:{chat_ended:"Chat avsluttet",chat_started:"Chat startet",chat_transcript:"Kopi av chat: %{name}",done:"Send",first_about_yourself:"Først litt om deg selv:",greeting:"Vi er på nett! Start en chat nå...",live_chat:"Live-chat",someone_has_joined:"%{name} har blitt med i chatten",someone_has_left:"%{name} har forlatt chatten",start_new_chat:"Start ny chat",type_message:"Skriv meldingen din...",typing:{one:"%{names} skriver...",other:"%{names} skriver..."}}});I18n.translations["pl"]=I18n.extend(I18n.translations["pl"]||{},{contact:{contact_us:"Kontakt",email:"E-mail",greeting:"Obecnie nie jesteśmy online. Wyślij nam wiadomość i skontaktujemy się z Tobą tak szybko, jak to możliwe.",message:"Wiadomość",name:"Imię",send_email:"Wyślij e-mail",subject:"Temat",success_message:"Otrzymaliśmy Twoją wiadomość i odpiszemy na nią tak szybko, jak to możliwe."},kb:{glad_to_help_thanks:"Cieszymy się, że mogliśmy pomóc. Dziękujemy za opinię.",home:"Strona główna",how_can_we_help:"W czym możemy Ci pomóc?",knowledge_base:"Baza informacji",n_articles:{few:"Znaleziono %{count} artykuły",many:"Znaleziono %{count} artykułów",one:"Znaleziono %{count} artykuł",other:"Znaleziono %{count} artykułów",zero:"Nie znaleziono artykułów"},no:"Nie",see_all_count:"Zobacz wszystkie %{count}",sorry_please_contact:"Przykro nam. Prosimy o kontakt, jeśli potrzebujesz pomocy.",still_stuck:"Wciąż nie udało się znaleźć tego, czego szukasz?",was_article_helpful:"Czy ten artykuł był pomocny?",yes:"Tak"},messenger:{chat_ended:"Czat zakończony",chat_started:"Czat rozpoczęty",chat_transcript:"Transkrypcja czatu: %{name}",done:"Zrobione",first_about_yourself:"Najpierw, trochę o sobie:",greeting:"Jesteśmy online! Zacznij czat teraz...",live_chat:"Czat na żywo",someone_has_joined:"%{name} dołączył",someone_has_left:"%{name} opuścił",start_new_chat:"Rozpocznij nowy czat",type_message:"Napisz wiadomość...",typing:{one:"%{names} pisze...",other:"%{names} piszą..."}}});I18n.translations["pt"]=I18n.extend(I18n.translations["pt"]||{},{contact:{contact_us:"Contate-nos",email:"E-mail",greeting:"Não estamos online de momento. Envie-nos uma mensagem e iremos responder-lhe logo que possível.",message:"Mensagem",name:"Nome",send_email:"Enviar E-mail",subject:"Assunto",success_message:"Recebemos a sua mensagem e iremos responder-lhe logo que possível."},kb:{glad_to_help_thanks:"Ficamos felizes por ter sido útil. 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Inicie uma conversa...",live_chat:"Chat ao Vivo",someone_has_joined:"%{name} entrou no chat",someone_has_left:"%{name} saiu do chat",start_new_chat:"Iniciar Novo Chat",type_message:"Escreva a sua mensagem...",typing:{one:"%{names} está a escrever...",other:"%{names} estão a escrever..."}}});I18n.translations["ru"]=I18n.extend(I18n.translations["ru"]||{},{contact:{contact_us:"Контакт",email:"Электронная почта",greeting:"Мы сейчас офлайн. Отправьте нам сообщение, и мы ответим вам как можно скорее.",message:"Сообщение",name:"Имя",send_email:"Отправить электронное письмо",subject:"Тема",success_message:"Мы получили ваше сообщение и ответим вам как можно скорее."},kb:{glad_to_help_thanks:"Мы рады, что оказались полезны. 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Gracias por tu evaluación.",home:"Inicio",how_can_we_help:"¿Cómo te podemos ayudar?",knowledge_base:"Base de Conocimientos",n_articles:{one:"%{count} artículo encontrado",other:"%{count} artículos encontrados",zero:"No se encontraron artículos"},no:"No",see_all_count:"Ver los %{count}",sorry_please_contact:"Lamentamos que sea así. Por favor, contáctanos si necesitas ayuda.",still_stuck:"¿Aún no encuentras lo que buscas?",was_article_helpful:"¿Fue útil este artículo?",yes:"Sí"},messenger:{chat_ended:"El chat acabó",chat_started:"El chat comenzó",chat_transcript:"Transcripción del chat: %{name}",done:"Listo",first_about_yourself:"Primero dinos algo sobre ti:",greeting:"¡Estamos en línea! Comienza un chat ahora...",live_chat:"Chat en vivo",someone_has_joined:"%{name} se ha unido",someone_has_left:"%{name} ha salido",start_new_chat:"Comenzar un nuevo chat",type_message:"Escribe tu mensaje...",typing:{one:"%{names} está escribiendo...",other:"%{names} están escribiendo..."}}});I18n.translations["sv"]=I18n.extend(I18n.translations["sv"]||{},{contact:{contact_us:"Kontakta oss",email:"E-post",greeting:"Vi är inte online just nu. Skicka ett meddelande till oss så återkommer vi till dig så snart som möjligt.",message:"Meddelande",name:"Namn",send_email:"Skicka e-post",subject:"Ämne",success_message:"Vi har tagit emot ditt meddelande och kommer att svara så snart som möjligt."},kb:{glad_to_help_thanks:"Vi är glada  att vi kunde vara till hjälp. 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Normalize vertical alignment of `progress` in Chrome, Firefox, and Opera.\n */\n\naudio,\ncanvas,\nprogress,\nvideo {\n  display: inline-block; /* 1 */\n  vertical-align: baseline; /* 2 */\n}\n\n/**\n * Prevent modern browsers from displaying `audio` without controls.\n * Remove excess height in iOS 5 devices.\n */\n\naudio:not([controls]) {\n  display: none;\n  height: 0;\n}\n\n/**\n * Address `[hidden]` styling not present in IE 8/9/10.\n * Hide the `template` element in IE 8/9/11, Safari, and Firefox < 22.\n */\n\n[hidden],\ntemplate {\n  display: none;\n}\n\n/* Links\n   ========================================================================== */\n\n/**\n * Remove the gray background color from active links in IE 10.\n */\n\na {\n  background-color: transparent;\n}\n\n/**\n * Improve readability when focused and also mouse hovered in all browsers.\n */\n\na:active,\na:hover {\n  outline: 0;\n}\n\n/* Text-level semantics\n   ========================================================================== */\n\n/**\n * Address styling not present in IE 8/9/10/11, Safari, and Chrome.\n */\n\nabbr[title] {\n  border-bottom: 1px dotted;\n}\n\n/**\n * Address style set to `bolder` in Firefox 4+, Safari, and Chrome.\n */\n\nb,\nstrong {\n  font-weight: bold;\n}\n\n/**\n * Address styling not present in Safari and Chrome.\n */\n\ndfn {\n  font-style: italic;\n}\n\n/**\n * Address variable `h1` font-size and margin within `section` and `article`\n * contexts in Firefox 4+, Safari, and Chrome.\n */\n\nh1 {\n  font-size: 2em;\n  margin: 0.67em 0;\n}\n\n/**\n * Address styling not present in IE 8/9.\n */\n\nmark {\n  background: #ff0;\n  color: #000;\n}\n\n/**\n * Address inconsistent and variable font size in all browsers.\n */\n\nsmall {\n  font-size: 80%;\n}\n\n/**\n * Prevent `sub` and `sup` affecting `line-height` in all browsers.\n */\n\nsub,\nsup {\n  font-size: 75%;\n  line-height: 0;\n  position: relative;\n  vertical-align: baseline;\n}\n\nsup {\n  top: -0.5em;\n}\n\nsub {\n  bottom: -0.25em;\n}\n\n/* Embedded content\n   ========================================================================== */\n\n/**\n * Remove border when inside `a` element in IE 8/9/10.\n */\n\nimg {\n  border: 0;\n}\n\n/**\n * Correct overflow not hidden in IE 9/10/11.\n */\n\nsvg:not(:root) {\n  overflow: hidden;\n}\n\n/* Grouping content\n   ========================================================================== */\n\n/**\n * Address margin not present in IE 8/9 and Safari.\n */\n\nfigure {\n  margin: 1em 40px;\n}\n\n/**\n * Address differences between Firefox and other browsers.\n */\n\nhr {\n  -moz-box-sizing: content-box;\n  box-sizing: content-box;\n  height: 0;\n}\n\n/**\n * Contain overflow in all browsers.\n */\n\npre {\n  overflow: auto;\n}\n\n/**\n * Address odd `em`-unit font size rendering in all browsers.\n */\n\ncode,\nkbd,\npre,\nsamp {\n  font-family: monospace, monospace;\n  font-size: 1em;\n}\n\n/* Forms\n   ========================================================================== */\n\n/**\n * Known limitation: by default, Chrome and Safari on OS X allow very limited\n * styling of `select`, unless a `border` property is set.\n */\n\n/**\n * 1. Correct color not being inherited.\n *    Known issue: affects color of disabled elements.\n * 2. Correct font properties not being inherited.\n * 3. Address margins set differently in Firefox 4+, Safari, and Chrome.\n */\n\nbutton,\ninput,\noptgroup,\nselect,\ntextarea {\n  color: inherit; /* 1 */\n  font: inherit; /* 2 */\n  margin: 0; /* 3 */\n}\n\n/**\n * Address `overflow` set to `hidden` in IE 8/9/10/11.\n */\n\nbutton {\n  overflow: visible;\n}\n\n/**\n * Address inconsistent `text-transform` inheritance for `button` and `select`.\n * All other form control elements do not inherit `text-transform` values.\n * Correct `button` style inheritance in Firefox, IE 8/9/10/11, and Opera.\n * Correct `select` style inheritance in Firefox.\n */\n\nbutton,\nselect {\n  text-transform: none;\n}\n\n/**\n * 1. Avoid the WebKit bug in Android 4.0.* where (2) destroys native `audio`\n *    and `video` controls.\n * 2. Correct inability to style clickable `input` types in iOS.\n * 3. Improve usability and consistency of cursor style between image-type\n *    `input` and others.\n */\n\nbutton,\nhtml input[type="button"], /* 1 */\ninput[type="reset"],\ninput[type="submit"] {\n  -webkit-appearance: button; /* 2 */\n  cursor: pointer; /* 3 */\n}\n\n/**\n * Re-set default cursor for disabled elements.\n */\n\nbutton[disabled],\nhtml input[disabled] {\n  cursor: default;\n}\n\n/**\n * Remove inner padding and border in Firefox 4+.\n */\n\nbutton::-moz-focus-inner,\ninput::-moz-focus-inner {\n  border: 0;\n  padding: 0;\n}\n\n/**\n * Address Firefox 4+ setting `line-height` on `input` using `!important` in\n * the UA stylesheet.\n */\n\ninput {\n  line-height: normal;\n}\n\n/**\n * It\'s recommended that you don\'t attempt to style these elements.\n * Firefox\'s implementation doesn\'t respect box-sizing, padding, or width.\n *\n * 1. Address box sizing set to `content-box` in IE 8/9/10.\n * 2. Remove excess padding in IE 8/9/10.\n */\n\ninput[type="checkbox"],\ninput[type="radio"] {\n  box-sizing: border-box; /* 1 */\n  padding: 0; /* 2 */\n}\n\n/**\n * Fix the cursor style for Chrome\'s increment/decrement buttons. For certain\n * `font-size` values of the `input`, it causes the cursor style of the\n * decrement button to change from `default` to `text`.\n */\n\ninput[type="number"]::-webkit-inner-spin-button,\ninput[type="number"]::-webkit-outer-spin-button {\n  height: auto;\n}\n\n/**\n * 1. Address `appearance` set to `searchfield` in Safari and Chrome.\n * 2. Address `box-sizing` set to `border-box` in Safari and Chrome\n *    (include `-moz` to future-proof).\n */\n\ninput[type="search"] {\n  -webkit-appearance: textfield; /* 1 */\n  -moz-box-sizing: content-box;\n  -webkit-box-sizing: content-box; /* 2 */\n  box-sizing: content-box;\n}\n\n/**\n * Remove inner padding and search cancel button in Safari and Chrome on OS X.\n * Safari (but not Chrome) clips the cancel button when the search input has\n * padding (and `textfield` appearance).\n */\n\ninput[type="search"]::-webkit-search-cancel-button,\ninput[type="search"]::-webkit-search-decoration {\n  -webkit-appearance: none;\n}\n\n/**\n * Define consistent border, margin, and padding.\n */\n\nfieldset {\n  border: 1px solid #c0c0c0;\n  margin: 0 2px;\n  padding: 0.35em 0.625em 0.75em;\n}\n\n/**\n * 1. Correct `color` not being inherited in IE 8/9/10/11.\n * 2. Remove padding so people aren\'t caught out if they zero out fieldsets.\n */\n\nlegend {\n  border: 0; /* 1 */\n  padding: 0; /* 2 */\n}\n\n/**\n * Remove default vertical scrollbar in IE 8/9/10/11.\n */\n\ntextarea {\n  overflow: auto;\n}\n\n/**\n * Don\'t inherit the `font-weight` (applied by a rule above).\n * NOTE: the default cannot safely be changed in Chrome and Safari on OS X.\n */\n\noptgroup {\n  font-weight: bold;\n}\n\n/* Tables\n   ========================================================================== */\n\n/**\n * Remove most spacing between table cells.\n */\n\ntable {\n  border-collapse: collapse;\n  border-spacing: 0;\n}\n\ntd,\nth {\n  padding: 0;\n}\n</style>\n\n<style>\nhtml {\n  box-sizing: border-box;\n}\n*, *:before, *:after {\n  box-sizing: inherit;\n}\n\n::-webkit-scrollbar-track\n{\n  background-color: white;\n}\n\n::-webkit-scrollbar\n{\n  width: 5px;\n}\n\n::-webkit-scrollbar-thumb\n{\n  background-color: rgba(99, 113, 138, 0.3);\n}\n\nbody {\n  width: 100%;\n  height: 100%;\n  font-family: \'Roboto\', sans-serif;\n  line-height: 1.2em;\n}\nhtml,body,input,h1,h2,h3 {\n  color: #637383;\n}\n\nh1 {\n  font-size: 1.2em;\n  margin-top: 0;\n  margin-bottom: 5px;\n}\n\nform {\n  margin-bottom: 0;\n}\n\ninput[type="submit"], button {\n  border: none;\n}\n\nbutton {\n  display: inline-block;\n  padding: 8px 16px;\n  border-radius: 10px;\n  background: #8f9faf;\n  color: white;\n  transition: background 0.15s;\n  width: 100%;\n}\n\ninput, textarea {\n  padding: 15px 5px;\n  width: 100%;\n  font-size: 0.9em;\n}\n\ninput.error, textarea.error {\n  background-color: rgba(255,0,0,0.1);\n}\n\n.banner {\n  min-height: 60px;\n  position: fixed;\n  top: 0;\n  left: 0;\n  right: 0;\n  color: white;\n  box-shadow: 0 0px 4px 0px rgba(0,0,0,0.4);\n  z-index: 5;\n}\n\n.banner .title {\n  text-align: center;\n  margin-top: 20px;\n  font-weight: 500;\n}\n.banner .left {\n  position: absolute;\n  left: 0;\n  top: 0;\n}\n.banner .right {\n  position: absolute;\n  right: 0;\n  top: 0;\n}\n.banner a {\n  color: white;\n}\n\n.banner .minimize {\n  display: block;\n  padding: 9px 12px 11px 12px;\n  transition: background 0.15s;\n  border-radius: 10px;\n  margin-right: 10px;\n  margin-top: 12px;\n}\n\n.banner .back {\n  display: block;\n  padding: 10px 12px;\n  transition: background 0.15s;\n  border-radius: 10px;\n  margin-left: 10px;\n  margin-top: 12px;\n}\n\n.banner .back .back-right {\n  display: none;\n}\n\n.banner .minimize:hover,\n.banner .back:hover {\n  background: rgba(255,255,255,0.1);\n}\n\n.banner .greeting {\n  text-align: center;\n  padding: 5px 10px;\n  margin: 15px auto 20px auto;\n  color: rgba(255,255,255,0.9);\n  font-size: 0.9em;\n  border-radius: 5px;\n}\n.banner .greeting.normal {\n  width: 80%;\n}\n.banner .greeting.collapsed,\n.banner .greeting.staging {\n  display: none;\n}\n.banner .greeting.collapsed,\n.banner .greeting.staging {\n  margin-left: 20px;\n  margin-right: 20px;\n  text-align: left;\n}\n.banner .greeting.collapsed:hover {\n  background: rgba(255,255,255,0.1);\n  cursor: pointer;\n}\n.banner .greeting.staging {\n  line-height:30px;\n  position: absolute;\n  left: -10000px;\n}\n.banner.collapsed .greeting.normal {\n  display: none;\n}\n.banner.collapsed .greeting.collapsed {\n  display: block;\n}\n\n.powered-by-link {\n  display: inline-block;\n  background: white;\n  margin-right: 15px;\n  margin-bottom: 5px;\n  font-size: 10px;\n  text-align: right;\n  position: fixed;\n  bottom: 0;\n  right: 0;\n  color: #c7cdd6;\n  text-decoration: none;\n  transition: color  0.15s;\n}\n.powered-by-link:hover {\n  color: #8f9faf;\n}\n\n.main {\n  position: absolute;\n  top: 60px;\n  bottom: 0;\n  left: 0;\n  right: 0;\n  background: white;\n}\n\n.contact-form .content-pane {\n  padding: 20px;\n  overflow-y: auto;\n  position: absolute;\n  top: 0;\n  bottom: 85px;\n  left: 0;\n  right: 0;\n  padding-top: 10px; /* otherwise too much gap above form */\n}\n\n.contact-form input,\n.contact-form textarea {\n  outline: none;\n  border: none;\n}\n.contact-form input {\n  border-bottom: 1px solid #dde5ef;\n}\n\n.contact-form .button-pane {\n  position: absolute;\n  background: white;\n  bottom: 0;\n  left: 0;\n  right: 0;\n  padding: 20px 20px 30px 20px;\n  box-shadow: 0 0px 20px 0px rgba(143, 154, 173, 0.4);\n}\n\n.contact-form .summary {\n  margin-bottom: 10px;\n  word-wrap: break-word;\n  line-height: 1.45em;\n  max-height: 114px;\n  overflow-y: auto;\n}\n\n.contact-form textarea {\n  resize: none;\n  height: 100px;\n  margin-bottom: 0;\n}\n.contact-form .success-pane {\n  display: none;\n  padding: 20px;\n  overflow-y: auto;\n  line-height: 1.45em;\n  position: absolute;\n  top: 0;\n  left: 0;\n  right: 0;\n  bottom: 0;\n}\n\n.contact-form .email-message {\n  margin: 30px 10px;\n  padding: 15px;\n  border-radius: 5px;\n  box-shadow: 2px 2px 6px #CCC;\n  word-wrap: break-word;\n  box-shadow: 0 0 20px rgba(143, 154, 173, 0.6);\n}\n\n.contact-form .email-message .subject {\n  font-weight: bold;\n}\n\n.contact-form .email-message .message {\n  margin-top: 1em;\n}\n\n.chat .content-pane {\n  height: 100px;\n  padding: 20px;\n  overflow-y: auto;\n  -webkit-overflow-scrolling: touch;\n  background: white;\n  transition: background 0.15s;\n}\n\n.chat .content-pane.empty {\n  background: #F4F6F8;\n}\n\n.chat .content-pane .status {\n  clear: both;\n  text-align: center;\n  color: #999;\n  font-size: 0.9em;\n}\n\n.chat .input-pane {\n  position: absolute;\n  background: white;\n  bottom: 0;\n  left: 0;\n  right: 0;\n  padding: 0 0 30px 0;\n  box-shadow: 0 0px 20px 0px rgba(143, 154, 173, 0.4);\n}\n\n.chat .input-pane .start-new-chat {\n  display: none;\n}\n\n.chat .input-pane textarea {\n  position: absolute;\n  top: 0;\n  left: 0;\n  right: 0;\n  bottom: 30px;\n  padding: 20px 20px 0px 20px;\n  border: none;\n  outline: none;\n  resize: none;\n  margin: 0;\n  line-height: 20px;\n}\n\n.chat .input-pane .input-staging {\n  visibility: hidden;\n  padding: 20px 20px 0px 20px;\n  line-height: 20px;\n  margin: 0;\n  white-space: pre-wrap;\n  overflow: hidden;\n  font-size: 0.9em;\n  font-family: \'Roboto\', sans-serif;\n  min-height: 60px;\n  max-height: 120px;\n  word-wrap: break-word;\n}\n\n.chat .identity-dialog {\n  position: absolute;\n  left: 40px;\n  right: 40px;\n  bottom: 40px;\n  background: white;\n  padding: 20px;\n  border-radius: 20px;\n  box-shadow: 0 0 30px rgba(143, 154, 173, 0.6);\n  color: #637383;\n}\n\n.chat .identity-dialog form {\n  margin-top: 10px;\n  margin-bottom: 20px;\n}\n\n.chat .identity-dialog input {\n  outline: none;\n  border: none;\n  border-bottom: 1px solid #dde5ef;\n}\n\n\n.chat .identity-dialog-container {\n  display: none;\n  position: absolute;\n  bottom: 0;\n  top: 0;\n  left: 0;\n  right: 0;\n  background: rgba(73, 85, 107, 0.05);\n  z-index: 10;\n}\n\n.chat.request-identity .identity-dialog-container {\n  display: block;\n}\n\n.chat.request-identity .input-pane,\n.chat.request-identity .content-pane {\n  filter: blur(1px);\n}\n\n.chat.disposed .input-pane {\n  padding: 20px 20px 30px 20px;\n}\n.chat.disposed .input-pane form {\n  display: none;\n}\n\n.chat.disposed .input-pane .start-new-chat {\n  display: block;\n  color: white;\n  border: none;\n}\n\n.chat .bubble {\n  clear: both;\n  margin-bottom: 15px;\n  position: relative;\n  word-wrap: break-word;\n}\n\n.chat .bubble.customer a {\n  color: white;\n}\n\n.chat .bubble .name {\n  font-weight: bold;\n  font-size: .9em;\n  margin-bottom: 2px;\n  margin-top: 2px;\n}\n\n.chat .bubble.user,\n.chat .bubble.customer {\n  border-radius: 15px;\n  padding: 8px 14px;\n  max-width: 70%;\n}\n\n.chat .bubble.system.grouped {\n  margin-bottom: 8px;\n}\n\n.chat .bubble.user.grouped {\n  margin-bottom: 3px;\n  border-bottom-left-radius: 0;\n}\n\n.chat .bubble.customer.grouped {\n  margin-bottom: 3px;\n  border-bottom-right-radius: 0;\n}\n\n.chat .bubble.user + .bubble.user {\n  border-top-left-radius: 0;\n}\n\n.chat .bubble.customer + .bubble.customer {\n  border-top-right-radius: 0;\n}\n\n.chat .bubble.system {\n  text-align: center;\n  color: rgba(99, 113, 138, 0.85);\n  font-size: 0.9em;\n}\n\n.chat .bubble.customer {\n  float: right;\n}\n\n.chat .bubble.customer.temporary {\n  opacity: 0.5;\n}\n\n.chat .bubble.customer.error {\n  background: #ff1919;\n  font-weight: 500;\n}\n\n/*\nNOTE: This doesn\'t work as it puts the red "!" inside the red error bubble.\n.chat .bubble.customer.error:before {\n  content: "!";\n  font-weight: bold;\n  margin-right: 5px;\n  color: red;\n}\n*/\n\n.chat .bubble.user {\n  float: left;\n}\n\n.knowledge-base .search-pane {\n  position: relative;\n}\n\n.knowledge-base .search-pane input {\n  display: block;\n  width: 100%;\n  padding: 20px;\n  padding-left: 53px;\n  outline: none;\n  border: none;\n  border-bottom: 1px solid rgba(99, 113, 138, 0.2);\n  margin-bottom: 0;\n}\n\n.knowledge-base .search-pane .fa {\n  position: absolute;\n  left: 16px;\n  top: 17px;\n  font-size: 1.4em;\n  color: rgba(99, 113, 138, 0.5);\n}\n\n.knowledge-base .content-pane {\n  overflow-y: auto;\n  -webkit-overflow-scrolling: touch;\n  padding: 20px;\n}\n\n.knowledge-base.home .content-pane,\n.knowledge-base.search .content-pane {\n  position: absolute;\n  top: 59px;\n  left: 0;\n  right: 0;\n  bottom: 85px;\n}\n.knowledge-base.section .content-pane,\n.knowledge-base.article .content-pane {\n  position: absolute;\n  top: 0;\n  left: 0;\n  right: 0;\n  bottom: 85px;\n}\n\n.knowledge-base .button-pane {\n  text-align: center;\n  position: absolute;\n  background: white;\n  bottom: 0;\n  left: 0;\n  right: 0;\n  padding: 20px 20px 30px 20px;\n  box-shadow: 0 0px 20px 0px rgba(143, 154, 173, 0.4);\n}\n\n.knowledge-base .button-panel .button {\n  padding: 8px 30px;\n}\n\n.knowledge-base .search {\n  width: 100%;\n  margin-bottom: 15px;\n}\n\n.knowledge-base.home .category .name,\n.knowledge-base.home .section h1,\n.knowledge-base.section h1 {\n  font-size: 1.2em;\n  margin-bottom: 12px;\n  font-weight: 500;\n}\n.knowledge-base.home .category + .category {\n  margin-top: 20px;\n}\n\n.knowledge-base.home .open-section,\n.knowledge-base.section .open-article,\n.knowledge-base.home .open-article {\n  padding: 4px 0;\n  text-decoration: none;\n  display: block;\n  color: #637383;\n  line-height: 1.45em;\n}\n\n.knowledge-base.home .section + .section {\n  margin-top: 25px;\n}\n\n.knowledge-base.home .open-section.more {\n  font-weight: bold;\n}\n\n.knowledge-base.search .results .open-article {\n  padding: 6px 0;\n  text-decoration: none;\n  display: block;\n  color: #637383;\n  line-height: 1.45em;\n}\n\n.knowledge-base.search .results .open-article .name {\n  display: block;\n  font-weight: bold;\n  margin-bottom: 2px;\n}\n\n.knowledge-base.search .no-results {\n  margin-top: 50px;\n  text-align: center;\n  font-size: 1.1em;\n}\n\n.knowledge-base.article .content-pane p,\n.knowledge-base.article .content-pane li {\n  line-height: 1.45em;\n}\n\n.knowledge-base.article h1 {\n  font-size: 1.4em;\n  font-weight: normal;\n  padding-bottom: 2px;\n}\n\n.knowledge-base.article h2 {\n  font-size: 1.3em;\n  font-weight: 500;\n}\n\n.knowledge-base.article h3 {\n  font-size: 1.1em;\n  font-weight: 500;\n}\n\n.knowledge-base.article dl {\n  margin: 18px 0 25px 0;\n}\n.knowledge-base.article dt {\n  float: left;\n  padding-top: 4px;\n}\n.knowledge-base.article dd {\n  margin-left: 33px;\n  margin-bottom: 1em;\n}\n.knowledge-base.article dt span {\n  display: inline-block;\n  margin-left: 0px;\n  font-weight: bold;\n  border-radius: 100%;\n  width: 23px;\n  height: 23px;\n  background-color: #8f9faf;\n  color: white;\n  padding-top: 3px;\n  text-align: center;\n  font-size: 12px;\n}\n.knowledge-base.article dt .fa {\n  margin-left: 6px;\n  font-size: 0.6em;\n  margin-top: 7px;\n}\n.knowledge-base.article dd > h2,\n.knowledge-base.article dd > h3 {\n  margin: 10px 0;\n}\n.knowledge-base.article dd > h2:first-child {\n  padding-top: 2px;\n  margin-top: 0;\n}\n.knowledge-base.article dd > h3:first-child {\n  padding-top: 3px;\n  margin-top: 0;\n}\n.knowledge-base.article dd > p:first-child {\n  margin-top: 0;\n  padding-top: 4px;\n}\n.knowledge-base.article .img-container {\n  text-align: center;\n  margin: 20px 0;\n}\n.knowledge-base.article .img-container img {\n  max-width: 100%;\n}\n.knowledge-base.article dd .video-container,\n.knowledge-base.article dd .img-container {\n  text-align: center;\n  margin: 10px 0;\n}\n.knowledge-base.article dd > .video-container:first-child,\n.knowledge-base.article dd > .img-container:first-child {\n  margin-top: 15px;\n}\n.knowledge-base.article .video-container {\n  position: relative;\n  padding-bottom: 75%; /* 16:9 => 56.25%, 4:3 => 75% */\n  margin: 20px 0; \n  height: 0;\n  overflow: hidden;\n}\n.knowledge-base.article .video-container.aspect-16-9 {\n  padding-bottom: 56.25%; /* 16:9 => 56.25%, 4:3 => 75% */\n}\n.knowledge-base.article .video-container iframe {\n  position: absolute;\n  top: 0;\n  left: 0;\n  width: 100%;\n  height: 100%;\n} \n.knowledge-base.article blockquote {\n  padding: 0 0 0 15px;\n  margin: 0 0 20px 0;\n  border-left: 5px solid #eeeeee;\n}\n\n.knowledge-base.article code {\n  padding: 0px 4px 1px 4px;\n  background-color: #f5f5f5;\n  border: 1px solid #ccc;\n  white-space: nowrap;\n  font-size: 0.9em;\n  border-radius: 4px;\n}\n\n.knowledge-base.article pre code {\n  display: block;\n  padding: 10px;\n  margin: 0 0 20px 0;\n  word-break: break-all;\n  word-wrap: break-word;\n  white-space: pre;\n  white-space: pre-wrap;\n}\n\n/* right to left */\nbody.lang-rtl {\n  direction: rtl;\n}\n\nbody.lang-rtl .banner .left {\n  left: auto;\n  right: 0;\n}\nbody.lang-rtl .banner .right {\n  left: 0;\n  right: auto;\n}\nbody.lang-rtl .banner .minimize {\n  margin-left: 10px;\n  margin-right: 0;\n}\nbody.lang-rtl .banner .back .back-left {\n  display: none;\n}\nbody.lang-rtl .banner .back .back-right {\n  display: inline-block;\n}\nbody.lang-rtl .banner .back 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A({model:new d})}j.pages[t].model.set({query:decodeURIComponent(e)});this.show(j.pages[t])},chat:function(e){var t="Chat";options={};if(e){options["model"]=new f({id:e})}this.show(new b(options))},contact:function(){var e="ContactForm";if(!j.pages[e]){j.pages[e]=new ContactFormView}this.show(j.pages[e])},loading:function(){var e="Loading";if(!j.pages[e]){j.pages[e]=new w}this.show(j.pages[e])},initialize:function(){this.pageHistory=[]},back:function(){if(this.pageHistory.length>0){this.show(this.pageHistory.pop(),{skipHistory:true})}},show:function(e,t){t=typeof t!=="undefined"?t:{};if(this.activePage){this.activePage.$el.hide();if(j.messengerView.shown){this.activePage.hide()}}if(!t.skipHistory){this.pageHistory.push(this.activePage)}this.activePage=e;this.activePage.$el.show();if(j.messengerView.shown){this.activePage.show()}},currentPath:function(){return n.history.fragment},navigate:function(e,t){if(n.history.fragment===e)return;n.history.fragment=e;if(t&&t.trigger)return n.history.loadUrl(e)}});var u=n.Model.extend({initialize:function(e){this.identifier=e.identifier;this.set("online",null);j.cdn.isReady()?this.load():j.cdn.once("ready",this.load,this)},load:function(){var t=this;j.cdn.get("/messenger/"+this.identifier+"/config").done(function(e){t.id=e.id;t.config=e;t.loaded=true;t.trigger("load")})},isLoaded:function(){return this.loaded},start:function(){if(!this.config.alwaysVisible){this.trackStatus()}},trackStatus:function(){var e=this;this.getStatus().always(function(){setTimeout(function(){e.trackStatus()},6e4)})},ensureStateLoaded:function(){if(this.get("online")==null){this.getStatus()}},getStatus:function(){var t=this;var e=j.cdn.get("/messenger/"+this.id+"/status");e.done(function(e){t.set("online",e.online)});return e},setInitialPath:function(e){r.cookie("_encpt",e,{path:"/"})},getInitialPath:function(){return r.cookie("_encpt")},clearInitialPath:function(){r.removeCookie("_encpt",{path:"/"})},getIdentity:function(){try{var e=JSON.parse(r.cookie("_encid"));return{name:e.name||"",email:e.email||"",_source:e._source||"a"}}catch(e){return{name:"",email:""}}},setIdentityByCustomer:function(e,t){var n=this.getIdentity();if(n.name!=e||n.email!=t){this.setIdentity(e,t,"c")}},setIdentityByApi:function(e,t){if(this.getIdentity()._source!="c"){this.setIdentity(e,t,"a")}},setIdentity:function(e,t,n){r.cookie("_encid",JSON.stringify({name:e,email:t,_source:n}),{expires:365,path:"/"})},clearIdentity:function(){r.removeCookie("_encid",{expires:365,path:"/"})}});var c=n.Model.extend({initialize:function(){this.load()},load:function(){var t=this;j.ajax.get("/kb/"+j.messenger.config.knowledgeBaseId+"/sections/"+this.id).done(function(e){t.set(e);t.loaded=true;t.trigger("load")})}});var h=n.Model.extend({initialize:function(e){this.set({section_id:e.section_id});this.load()},load:function(){var t=this;j.ajax.get("/kb/"+j.messenger.config.knowledgeBaseId+"/articles/"+this.id).done(function(e){t.set(e);t.loaded=true;t.trigger("load")})}});var d=n.Model.extend({initialize:function(){this.set({state:"new"});this.on("change:query",this.load,this)},load:function(){this.set({state:"loading"});var t=this;j.ajax.get("/kb/"+j.messenger.config.knowledgeBaseId+"/search/"+encodeURIComponent(this.get("query"))).done(function(e){t.set(e);t.set({state:"loaded"})})}});var f=n.Model.extend({initialize:function(e){this.options=e;j.soundManager.playSound("silence");this.load()},dispose:function(){this.disposed=true;this.trigger("dispose")},load:function(){var t=this;j.ajax.get("/messenger/"+j.messenger.id+"/chats/"+this.id).done(function(e){t.last_id=e.last_id;t.set({messages:e.messages,from_name:e.from_name});t.loaded=true;t.trigger("load");t.getUpdates()}).fail(function(e){if(e==410||e==404){t.dispose()}})},isLoaded:function(){return this.loaded},processNewMessage:function(e){var t=this.get("messages");t.push(e);this.trigger("message",e);if(e.type=="user"){j.soundManager.inboundChatMessage()}},getUpdates:function(){if(this.disposed)return;var n=this;j.ajax.get("/messenger/"+j.messenger.id+"/chats/"+this.id+"/updates/"+this.last_id+"?_="+(new Date).getTime()).done(function(e){a.each(e,function(e){var t=JSON.parse(e);if(t.action=="add_message"){n.processNewMessage(t.message)}else if(t.action=="typing"||t.action=="not-typing"){n.trigger(t.action,t)}n.last_id+=1});n.scheduleGetUpdates()}).fail(function(e){if(e==416){n.load()}else{n.scheduleGetUpdates()}})},scheduleGetUpdates:function(){var e=this;setTimeout(function(){e.getUpdates()},1500)}});var p=function(){var t=this;this.identity=function(){if(arguments.length==0){var e=j.messenger.getIdentity();return{name:e.name,email:e.email}}else{var e=j.messenger.getIdentity();j.messenger.setIdentityByApi(arguments[0].name||e.name,arguments[0].email||e.email)}};this.push=function(){a.each(arguments,function(e){if(typeof e=="function"){e()}})};this.helpCenter={config:function(){if(arguments.length==1&&!j.messengerView.started){if(arguments[0].buttonStyle=="custom"){j.messenger.config.buttonStyle="custom"}if(arguments[0].knowledgeBase==false){j.messenger.config.knowledgeBase=false}}},online:j.messenger.get("online"),onOnlineChange:function(e){j.messenger.config.alwaysVisible=false;j.messenger.on("change:online",function(){t.helpCenter.online=j.messenger.get("online");e()})},window:{show:function(){j.messengerView.show()},hide:function(){j.messengerView.hide()}}};this.messenger={identify:function(){var e=j.messenger.getIdentity();j.messenger.setIdentityByApi(arguments[0].name||e.name,arguments[0].email||e.email)},clearIdentity:function(){j.messenger.clearIdentity()},config:function(){if(arguments.length==1&&!j.messengerView.started){if(arguments[0].showLauncher==false){j.messenger.config.buttonStyle="custom"}if(arguments[0].showKnowledgeBase==false){j.messenger.config.knowledgeBase=false}}},chatAvailable:function(){j.messenger.config.alwaysVisible=false;return j.messenger.get("online")},onChatAvailableChange:function(e){j.messenger.config.alwaysVisible=false;j.messenger.on("change:online",function(){e(j.messenger.get("online"))})},open:function(){j.messengerView.show()},close:function(){j.messengerView.hide()}}};var m=n.Model.extend({initialize:function(e){this.origin=e||"";this.audios=[];this.calcFileType();if(this.origin==""){this.playSound("silence");var t=this;r(document).one("click",function(){t.playSound("silence")})}},newChat:function(){if(!j.preferences||j.preferences.new_chat_sound){this.playSound("new-chat")}},inboundChatMessage:function(){if(!j.preferences||j.preferences.in_msg_sound){this.playSound("inbound-message")}},outboundChatMessage:function(){if(!j.preferences||j.preferences.out_msg_sound){this.playSound("outbound-message")}},playSound:function(e){if(!this.extension)return;this.setupAudio(e);if(this.audios[e]){this.audios[e].play()}},setupAudio:function(e){if(!this.audios[e]){this.audios[e]=document.createElement("audio");this.audios[e].src=this.origin+"/sound/"+e+"."+this.extension}},calcFileType:function(){var e=document.createElement("audio");var t=!!e.canPlayType;if(!t)return;if(!!e.canPlayType("audio/mpeg;").replace(/no/,"")){this.extension="mp3"}else if(!!e.canPlayType('audio/ogg; codecs="vorbis"').replace(/no/,"")){this.extension="ogg"}else if(!!e.canPlayType('audio/wav; codecs="1"').replace(/no/,"")){this.extension="wav"}}});WebcomponentSafeView=n.View.extend({_createElement:function(e){var t=document.createElement(e);return t.__impl4cf1e782hg__?t.__impl4cf1e782hg__:t}});var g=WebcomponentSafeView.extend({init:function(e){var t=this;this.$el.appendTo(j.messengerView.$el);this.$el.append(o.templates["page"]());r(R).resize(a.debounce(function(){t.calcHeights()},10))},show:function(){},hide:function(){},reset:function(){},calcHeights:function(){},testTextCollapsing:function(){var e=this.$(".greeting.staging");e.show();e.empty();if(e.height()!=0){return false}e.html(".");if(e.height()!=30){return false}e.html(".<br>.");if(e.height()!=60){return false}e.html(".<br>.<br>.");if(e.height()!=90){return false}e.hide();return true},setupCollapsedGreeting:function(){var e=this.$(".greeting.normal").text().trim().replace(/\s+/g," ");var t=this.$(".greeting.staging");t.css({width:this.$(".greeting.normal").outerWidth(true)-40});if(this.testTextCollapsing()){var n=e.split(" ");t.show();var i="";var r="";for(var a=0;a<n.length;a++){i+=" "+n[a];new_collapsed=i.trim().replace(/[.,\/#!$%\^&\*;:{}=\-_`~()]+$/,"")+"...";t.text(new_collapsed);if(t.height()>60){break}r=new_collapsed;if(a==n.length-1){this.dontCollapseGreeting=true}}t.hide();this.$(".greeting.collapsed").text(r)}},collapseBanner:function(e){if(!this.dontCollapseGreeting){this.$(".banner").addClass("collapsed");this.calcHeights()}},expandBanner:function(e){this.$(".banner").removeClass("collapsed");this.calcHeights()}});var v=WebcomponentSafeView.extend({events:{"click .minimize":"onMinimize"},initialize:function(){this.shown=false;this.online=this.model.get("online");this.smallWindow=R.innerWidth<500||R.innerHeight<630;this.isIOS=/iPad|iPhone|iPod/.test(navigator.userAgent)&&!R.MSStream;this.launcherView=new y;this.listenTo(this.launcherView,"click",this.show,this);if(!this.smallWindow){this.listenTo(this.launcherView,"hover",this.onTriggerHover,this)}this.model.on("change:online",this.onOnlineChange,this)},onTriggerHover:function(){if(j.messenger.config.liveChat){this.model.ensureStateLoaded()}},onOnlineChange:function(){if(!this.shown&&!j.messenger.config.alwaysVisible){this.model.get("online")?this.launcherView.show():this.launcherView.hide()}},start:function(){this.setupDocument();this.renderDocument();j.messenger.start();this.started=true;this.initializeLocale();this.initializeTheme();this.initializeTrigger();this.setInitialPath();if(!j.router.currentPath()){this.reset()}if(j.messenger.config.inline){this.openInSameWindow()}},shadeColor2:function(e,t){var n=parseInt(e.slice(1),16),i=t<0?0:255,r=t<0?t*-1:t,a=n>>16,o=n>>8&255,s=n&255;return"#"+(16777216+(Math.round((i-a)*r)+a)*65536+(Math.round((i-o)*r)+o)*256+(Math.round((i-s)*r)+s)).toString(16).slice(1)},initializeLocale:function(){var e=j.messenger.config.locale||"en";i.defaultLocale=e;i.locale=e;var t=r("body",this.document);j.messenger.config.isRtl?t.addClass("lang-rtl"):t.removeClass("lang-rtl")},initializeTheme:function(){r("head",this.document).append(o.templates["theme"]({primary_color:this.model.config.color,primary_darker_color:this.shadeColor2(this.model.config.color,-.1)}))},initializeTrigger:function(){this.launcherView.render();if(j.messenger.config.alwaysVisible||this.online){this.launcherView.show()}},onMinimize:function(e){e.preventDefault();this.hide()},setupDocument:function(){if(j.messenger.config.inline){this.setupLoopbackDocument()}else{this.setupIframe()}},setInitialPath:function(){if(j.messenger.config.inline||!this.smallWindow){var e=j.messenger.getInitialPath();if(e){j.router.navigate(e,{trigger:true})}}},renderDocument:function(){r("head",this.document).append(o.templates["css"]());r("body",this.document).append(this.$el);if(j.messenger.config.inline){r("head",this.document).append("<style>.header .minimize { display: none; }</style>")}if(this.smallWindow){this.$iframeWrapper.addClass("enchant-messenger-fullscreen")}},setupIframe:function(){r("body").append(o.templates["host-css"]());this.$iframeWrapper=r(o.templates["frame"]({id:"enchant-messenger-main",class:j.messenger.config.isRtl?"enchant-lang-rtl":""}));this.$iframe=this.$iframeWrapper.find("iframe");r("body").append(this.$iframeWrapper);this.iframe=this.$iframe[0].contentWindow;this.document=this.iframe.document;this.document.open();this.document.close()},setupLoopbackDocument:function(){this.document=R.document},show:function(){this.openInSameWindow()},openInNewWindow:function(){var e=j.messenger.getIdentity();var t={name:e.name,email:e.email,identifier:j.messenger.identifier};R.open(j.ajax_origin+"/inline?"+r.param(t),"_blank")},openInSameWindow:function(){if(this.shown)return;var e=this;var t=function(){e.shown=true;e.trigger("change:shown");j.router.activePage.show()};if(j.messenger.config.liveChat){this.model.ensureStateLoaded()}this.launcherView.hide();if(j.messenger.config.inline){t()}else{var n=false;this.$iframeWrapper.one("animationend webkitAnimationEnd oanimationend MSAnimationEnd",function(){if(!n){n=true;t()}});if(this.isIOS||this.smallWindow){this.restrictHostPage()}if(this.smallWindow){this.$iframeWrapper.show()}else{this.$iframeWrapper.css({bottom:"20px"}).addClass("enchant-messenger-animate-in")}setTimeout(function(){if(!n){n=true;t()}},700)}},hide:function(){if(!this.shown)return;this.launcherView.show();if(!j.messenger.config.inline){if(this.smallWindow){this.$iframeWrapper.hide()}else{this.$iframeWrapper.css({bottom:"-10000px"}).removeClass("enchant-messenger-animate-in")}if(this.isIOS||this.smallWindow){this.restoreHostPage()}}this.shown=false;this.trigger("change:shown");j.router.activePage.hide();a.each(j.pages,function(e){e.reset()});var e=j.router.currentPath();if(e&&e.indexOf("chat/")!=0){this.reset()}},restrictHostPage:function(){this.lastScrollPosition=r(R).scrollTop();r("body").addClass("enchant-messenger-open")},restoreHostPage:function(){r("body").removeClass("enchant-messenger-open");r(R).scrollTop(this.lastScrollPosition)},reset:function(){if(j.messenger.config.knowledgeBase){j.router.navigate("/kb",{trigger:true})}else{j.router.navigate("/loading",{trigger:true})}}});var y=WebcomponentSafeView.extend({events:{click:"onClick",mouseover:"onHover"},initialize:function(){},render:function(){this.launcherDisabled=j.messenger.config.buttonStyle=="custom"||j.messenger.config.inline;if(this.launcherDisabled)return;this.setupIframe();this.$el.html(o.templates["launcher"]({color:j.messenger.config.color}));r("body",this.document).append(this.$el)},setupIframe:function(){this.$iframeWrapper=r(o.templates["frame"]({id:"enchant-messenger-launcher",class:j.messenger.config.isRtl?"enchant-lang-rtl":""}));this.$iframe=this.$iframeWrapper.find("iframe");r("body").append(this.$iframeWrapper);this.iframe=this.$iframe[0].contentWindow;this.document=this.iframe.document;this.document.open();this.document.close()},onClick:function(e){e.preventDefault();this.trigger("click")},onHover:a.throttle(function(e){this.trigger("hover")},3e3),show:function(){if(this.launcherDisabled)return;this.$iframeWrapper.show().addClass("enchant-messenger-animate-in")},hide:function(){if(this.launcherDisabled)return;this.$iframeWrapper.hide().removeClass("enchant-messenger-animate-in")}});ContactFormView=g.extend({className:"contact-form",events:{"click .send":"onSend",submit:"onSubmit","focus input":"clearError","focus textarea":"clearError","click .back":"onBack","click input":"collapseBanner","click textarea":"collapseBanner","keydown textarea":"collapseBanner","keydown input":"collapseBanner","click .banner.collapsed .greeting":"expandBanner"},initialize:function(){this.init();if(j.messenger.config.knowledgeBase){this.$(".back").show()}this.listenTo(j.messenger,"change:online",this.onOnlineChange,this);this.render();this.$el.find("input").focus(this.clearError);this.$el.find("textarea").focus(this.clearError)},clearError:function(e){r(e.currentTarget).removeClass("error")},onBack:function(e){e.preventDefault();j.messengerView.reset()},onOnlineChange:function(){if(j.router.currentPath()=="contact"&&!j.messengerView.shown){j.router.navigate("/chat",{trigger:true})}},setFocus:function(){if(this.$(":input[name=email]").val()==""){this.$(":input[name=email]").focus()}else{this.$(":input[name=subject]").focus()}},onSend:function(e){e.preventDefault();this.$("form").submit()},onSubmit:function(e){e.preventDefault();var t=this.$(":input[name=email]").val();var n=this.$(":input[name=subject]").val();var i=this.$(":input[name=message]").val();if(t!=this.identity.email){j.messenger.setIdentityByCustomer("",t)}this.$(":input[type=submit]").prop("disabled",true);var r=this;j.ajax.post("/messenger/"+j.messenger.id+"/tickets",{email:t,subject:n,message:i,agent:R.navigator.userAgent}).done(function(){r.$(".content-pane").hide();r.$(".button-pane").hide();r.$(".success-pane").show();r.$(".email-message").html(o.templates["contact-form-email-message"]({subject:n,email:t,message:i.replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/(\r\n|\n\r|\r|\n)/g,"<br>")}))}).fail(function(e,t){if(e==422){a.each(t.fields,function(e){r.$(":input[name="+e+"]").addClass("error")})}}).always(function(){r.$(":input[type=submit]").prop("disabled",false)})},calcHeights:function(){this.$(".main").css({top:this.$(".banner").outerHeight(true)});var e=j.messengerView.$iframe.outerHeight()-this.$(".banner").outerHeight(true)-this.$(".button-pane").outerHeight(true)-this.$(":input[name=email]").outerHeight(true)-this.$(":input[name=subject]").outerHeight(true)-(this.$(".summary").outerHeight(true)||0)-40;if(e<200){e=200}this.$(":input[name=message]").css({height:e})},render:function(){this.$(".title").text(i.t("contact.contact_us"));this.$(".banner .content").html(o.templates["collapsing-banner-greeting"]({greeting:j.messenger.config.contactGreeting}));this.identity=j.messenger.getIdentity();context={successMessage:j.messenger.config.contactSuccessMessage,email:this.identity.email,emailLabel:i.t("contact.email"),subjectLabel:i.t("contact.subject"),messageLabel:i.t("contact.message"),sendEmail:i.t("contact.send_email")};this.$(".main").html(o.templates["contact-form"](context));this.$(".button-pane").append(o.templates["powered-by"]());this.calcHeights();var e=this;this.robotoFont=new t("Roboto");this.robotoFont.load(null,8e3).then(function(){e.calcHeights()});r(R).resize(a.debounce(function(){e.calcHeights()},10));this.setupCollapsedGreeting()},show:function(){this.calcHeights();this.setFocus()},reset:function(){this.identity=j.messenger.getIdentity();this.$(":input[name=name]").val(this.identity.name);this.$(":input[name=email]").val(this.identity.email);this.$(":input[name=message]").val("");this.$(".email-message").empty();this.$(".success").hide();this.$("form").show();this.$el.scrollTop()}});var b=g.extend({className:"chat",events:{"input .input-pane textarea":"resizeInputPane","keyup .input-pane textarea":"resizeInputPane","change .input-pane textarea":"resizeInputPane","keypress .input-pane textarea":"onInputPaneKeyPress","submit .input-pane form":"onSubmit","click .start-new-chat":"onStartNewChat","click .back":"onBack","keypress .identity-dialog input":"onIdentityDialogKeyPress","click .identity-dialog .save":"onSubmitIdentity","submit .identity-dialog form":"onSubmitIdentity","click input":"collapseBanner","click textarea":"collapseBanner","keydown textarea":"collapseBanner","keydown input":"collapseBanner","click .banner.collapsed .greeting":"expandBanner"},initialize:function(){this.init();this.pollingPresence=false;this.customerTyping=0;this.typingActivity=[];this.pendingMessages=[];this.dontCollapseGreeting=true;if(this.model){this.initializeWithChatModel()}else{this.render()}},createChat:function(){var e=j.messenger.getIdentity();var n=this;j.ajax.post("/messenger/"+j.messenger.id+"/chats",{name:e.name,email:e.email,agent:R.navigator.userAgent}).done(function(e){j.router.navigate("chat/"+e.id);n.model=new f({id:e.id});n.initializeWithChatModel();n.submitPendingMessages();n.clearGreeting();n.hideBackButton()}).fail(function(e,t){if(e==422){a.each(t.fields,function(e){n.$(".identity-dialog :input[name="+e+"]").addClass("error")});n.$el.addClass("request-identity")}}).always(function(){n.$(":input[type=submit]").prop("disabled",false)})},hideBackButton:function(){this.$(".back").hide()},clearGreeting:function(){this.$(".greeting").remove();this.calcHeights()},requestIdentity:function(){this.identity=j.messenger.getIdentity();this.$(".identity-dialog :input[name=name]").val(this.identity.name);this.$(".identity-dialog :input[name=email]").val(this.identity.email);this.$el.addClass("request-identity");this.$(".identity-dialog :input[name=name]").focus()},onSubmitIdentity:function(e){e.preventDefault();this.$el.removeClass("request-identity");var t=this.$(".identity-dialog :input[name=name]").val();var n=this.$(".identity-dialog :input[name=email]").val();if(t!=this.identity.name||n!=this.identity.email){j.messenger.setIdentityByCustomer(t,n)}this.createChat()},initializeWithChatModel:function(){this.listenTo(this.model,"message",this.onNewMessage,this);this.listenTo(this.model,"typing",this.onUserTyping,this);this.listenTo(this.model,"not-typing",this.onUserNotTyping,this);this.listenTo(this.model,"dispose",this.onDispose,this);this.listenTo(this.model,"load",this.render,this);this.listenTo(j.messengerView,"change:shown",this.onShownChange,this);this.onShownChange();j.messenger.setInitialPath("/chat/"+this.model.id);this.trackActivity()},onDispose:function(){this.stopPollingPresence();j.messenger.clearInitialPath();this.$el.addClass("disposed");this.calcHeights();this.onNewMessage({id:"disposed",body:i.t("messenger.chat_ended"),type:"system"});if(!j.messengerView.shown){this.onEndChat()}},onStartNewChat:function(e){if(e)e.preventDefault();this.stopListening();this.undelegateEvents();this.remove();j.router.navigate("/loading",{trigger:true})},onEndChat:function(e){if(e)e.preventDefault();this.stopListening();this.undelegateEvents();this.remove();j.messengerView.reset()},calcHeights:function(){this.$(".main").css({top:this.$(".banner").outerHeight(true)});var e=j.messengerView.$iframe.outerHeight()-this.$(".banner").outerHeight(true)-this.$(".input-pane").outerHeight();this.$(".content-pane").css({height:e})},render:function(){if(this.rendered)return;this.$(".title").text(i.t("messenger.live_chat"));this.$(".main").html(o.templates["chat"]({typeYourMessage:i.t("messenger.type_message"),startNewChat:i.t("messenger.start_new_chat"),firstAboutYourself:i.t("messenger.first_about_yourself"),emailLabel:i.t("contact.email"),nameLabel:i.t("contact.name"),done:i.t("messenger.done")}));this.$(".input-pane").append(o.templates["powered-by"]());this.calcHeights();if(this.model){var e=this;r(R).resize(a.debounce(function(){e.calcHeights()},10));var t=this.model.get("messages");if(t){a.each(t,function(e){this.onNewMessage(e)},this)}j.messengerView.show()}else{if(j.messenger.config.knowledgeBase){this.$(".back").show()}else{this.$(".back").hide()}this.$(".banner 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t},submitNewMessage:function(e,i){var r=this;if(!i){var i=this.insertCustomerMessageIntoDom(e)}j.ajax.post("/messenger/"+j.messenger.id+"/chats/"+this.model.id+"/messages",{body:e}).done(function(e){var t=r.$("#message-"+i);if(r.$("#message-"+e.id).length==0){t.attr("id","message-"+e.id);t.html(e.body);t.parent(".bubble").removeClass("temporary")}else{var n=t.parents(".bubble");t.remove();if(n.html()==""){n.remove()}}}).fail(function(e){r.$("#message-"+i).parent(".bubble").removeClass("temporary").addClass("error")})},onNewMessage:function(e){if(this.$("#message-"+e.id).length>0){return}if(e.type=="customer"){e.name=""}var t=this.$el.find(".content-pane");var n=t.find(".messages");var i=e.type+":"+(e.name||"")+":"+(e.user_id||"");var r=n.find(".bubble").last();var 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